British Design
Hand-Crafted
Worldwide Delivery

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Delivery & Returns

UK

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 3-7 working days depending on demand. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. UK orders are dispatched by UK Mail or Royal Mail. You should receive your order within 2–3 working days after it has been dispatched from our factory.

If you are not in to accept delivery of your parcel, Royal Mail should leave a card. We cannot give instructions for the driver to leave your parcel in a secure place. If you entered a mobile number at the time of order, you will receive realtime notification of your delivery. The delivery charge is calculated automatically on the billing page, once your delivery address is confirmed. UK destinations include England, Scotland, Wales, Northern Ireland and Channel Islands. We cannot be held responsible for any postage delays incurred by our chosen carriers.

Missing Orders

If ordering within the UK, please leave 10 working days before getting in touch. In the unlikely event that you haven’t received your order within 10 working days, then please contact us. Please include your order number in any correspondence.

Europe

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 3-7 working days depending on demand. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. European orders are dispatched by Royal Mail International Signed For service, which requires a signature upon receipt. Deliveries are made within 5-10 business days after your order has been dispatched.

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by Royal Mail. Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Missing Orders

In the unlikely event that you haven’t received your order within 28 working days, then please contact us. Please include your order number in any correspondence.

Worldwide

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 3-7 working days depending on demand. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. Worldwide orders are dispatched by Royal Mail International Signed For service, which requires a signature upon receipt. Deliveries are made within 10-20 business days after your order has been dispatched.

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by Royal Mail. Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Missing Orders

In the unlikely event that you haven’t received your order within 28 working days, then please contact us. Please include your order number in any correspondence.

Payment Options

When checking out we accept payment by the following methods:

PAYPAL

The safer easier way to pay without exposing your bank account or credit card details.

Digital River World Payment / Beanstream

Digital River World Payment / Beanstream offers secure payment by all major credit cards and also includes debit cards, maestro and electron. If we do not receive payment within 7 days your order will be void and if you wish to continue you will need to re-order. If you have any questions about the goods you wish to order or you cannot see the colour or size you require, please contact us. We endeavour to reply within 24 hours, Monday to Friday.

Returns

We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided items are returned to Christys' within 30 days of receipt and meet the requirements below. This policy does not affect your statutory rights.

All returns must be in perfect condition complete with their original labels still attached. We are unable to offer any exchanges or refunds on items that have been worn, marked, damaged or items that are not in their undamaged original packaging. Items will be returned at your own cost. Please ensure the cost of returning the product is no more than 20% of the cost of the product itself (inc VAT where applicable) as we will not be able to refund excessive carriage charges.

Returns Procedure

  • Add a note on the enclosed Packing Slip or a new sheet of paper with your request and reason(s) for return
  • Send the parcel back to us
  • Your request will be processed with 7- 14 Days of receipt
  • We will notify you via email when your item has been processed.

Address for Returns

  • Christy & Co Limited Internet
  • PRODUCT RETURN #(Write Order Number Here)
  • Unit 7, Witan Park
  • Avenue 2, Station Lane
  • Witney, Oxon
  • OX28 4FH
  • United Kingdom

Failure to add the Order number could delay your return being processed. For returns outside the UK, it is very important to note on the customs slip that the box is a "Product Return" otherwise Royal Mail will intercept the box and we will have to request additional funds from the sender to retrieve the hats from them. We recommend that you send returns by tracked or by similar traceable postage service, as we cannot accept responsibility for goods lost in transit.

In the unlikely event your item is damaged or incorrect we will replace or refund the item. Except in the case of damaged, faulty or mis-described goods, customers are obliged to meet all expenses of returning goods. Once we have received your item(s) for exchange or refund please allow up to 10 working days for processing.

Refunds & Exchanges

Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund express shipping charges. Only standard shipping charges will be refunded. Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.

Exchanges

Please note that an item can be exchanged Only for the same style hat/cap ordered. If this item is not in stock, the customer can choose another item of similar value. Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.

Exchange Procedure

  • Add a note on the enclosed Packing Slip or a new sheet of paper with your request and reason(s) for return
  • If returning for an Exchange, please state the new size/colour you require
  • Send the parcel back to us
  • Your request will be processed with 7- 14 Days of receipt
  • We will notify you via email when your item has been processed.

Address for Exchanges

  • Christy & Co Limited Internet
  • PRODUCT RETURN #(Write Order Number Here)
  • Unit 7, Witan Park
  • Avenue 2, Station Lane
  • Witney, Oxon
  • OX28 4FH
  • United Kingdom

Distance Selling Regulations

Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Christys' at any time within the seven working days after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by email e-mail us via Contact Us page or post before the enquiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. Made to order or customised goods are exempt from this cancellation right. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.

We recommend that you send returns back to us Recorded Delivery or with a postage method that has a tracking number. We are not responsible for any packages which do not make it back to us & will not process the return until we receive it. Once we receive your return, we will process the refund/exchange within 7 -10 working days.

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