British Design
Hand-Crafted
Worldwide Delivery

Summer Special - 20% Off All Hats

ORDER STATUS

Has my order been shipped?

  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

MY ACCOUNT

How do I create an account?

  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policyfor more information.
How do I edit my account information?
  Click the "My Account " link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I RETURN my product?

  Please click here for more information on returning an item.

I received the wrong product.

  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

  Please see our Terms & Conditions for complete details regarding our return policy.

When will my order be shipped?

  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

INTERNATIONAL SHIPPING

Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the RETURN policy?
  Please click HERE >> to see our Returns Policy.

GUARANTEES

Low Price Guarantee
  It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
  We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
  This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

Secure online shopping

Secure online shopping at Christys' Hats 
Verified by Visa and MasterCard SecureCode
Security of your personal details
How does your browser protect you and your data?

  • A padlock will be visible in the bottom right of your web browser, this means you are in secure mode – this should always be when entering personal or payment details.
  • Being in secure mode means all your details are encrypted for increased security (256 bit)
  • We use advanced encryption so that your card details cannot be seen
  • We use the Secure Socket Layer (SSL) for all orders placed – this prevents you from inadvertently revealing any personal information
  • We use your card details to process your orders and we will ask for them for every order placed
  • The three digit card signature code will be required to place an order – this ensures that your card cannot be misused

 

Recommendation - Always close down your internet browser when you have finished shopping
...especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited and ensure other users do not see your personal details.

Verified by Visa and MasterCard SecureCode



What is it?

Christys-Hats.com participates inVerified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

What will I see?

If your card qualifies and you haven’t yet registered, simply follow the onscreen instructions. This process will create an online code (different to your card PIN – an online PIN equivalent) for use on Christys-Hats.com and other participating websites.

This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

If you're unsure about this new service, you may be able to complete your order without registering but your card issuer will eventually require you to register to continue shopping online.

Having Difficulty?

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you. Alternatively, for any other website issues, use the Contact-Us form or call our customer service team on 01993 770 736.

Applicable card types: VISA, DELTA, MasterCard, Electron

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Suspicious emails


Christys' may send you emails from time to time but we would never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.

If you receive an email that appears to be from Christys' London /Christys' Hats that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details. Please forward a copy to web@christys-hats.com

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Additional security steps



You can configure your web browser to tell you when your details are being sent and to warn if they are not being sent in a secure way, to activate this:

Internet Explorer - select OPTIONS on the VIEW menu and then click the SECURITY tab, ensure that all the warning boxes have been ticked

Firefox - select TOOLS then OPTIONS on the tools menu and then click the SECURITY tab, go into settings of the warning messages section - ensure that all the warning boxes have been ticked.

Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 5 or older), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features. 

You may download the latest browser version of Internet Explorer from:
www.microsoft.com (this link will open in a new window)
(Christys-Hats.com is not responsible for the content of external websites)

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If you have any further concerns about security, please Email customer services or call our customer service team on +44(0)1993 770 736.

PRICING & BILLING

Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).

BUYER'S GUIDE

Cookie Policy
 

What are cookies?

This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. 

Information collected

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details. Christy & Co Limited may use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies. 

Who sets the cookies?

The cookies stored on your computer or other device when you access this website are set by Christy & Co Limited, our ecommerce platform and other third parties. Some cookies are set by or on behalf of Christy & Co Limited. and are necessary to enable customers to a make purchases on our website. None of these third parties collect any personal data from which they would be able to identify individual customers.

Here is a list of cookies that we use. 

We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 

What are cookies used for? 

The main purposes for which cookies are used are:- 1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions. 2. To drive Christy & Co Limited marketing, particularly banner advertisements and targeted updates which are explained in more detail elsewhere in the Privacy Policy. 3. To enable Christy & Co Limited to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc. 4. To enable Christy & Co Limited to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties. 

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer: 1. Choose the menu “tools” then “Internet Options” 2 Click on the “privacy” tab 3 Select the setting the appropriate setting

For Mozilla firefox: 1. Choose the menu “tools” then “Options” 2 Click on the icon “privacy” 3 Find the menu “cookie” and select the relevant options 

For Opera 6.0 and further: 1. Choose the menu Files”> “Preferences” 2 Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.
Hat-iquette: Caring for ♥ | Choosing a hat ↔ | Size Guide † etc
 

Hat-iquette


Etiquette and formality have always played a part in hat wearing. At the turn of the 20th century, ladies would not consider venturing out without a hat and gloves, and would often change their hats several times a day. Gentlemen would wear a hat appropriate to each activity.
In the Edwardian age, everyone, rich or poor, would wear a hat. During World War II, hats were not rationed as they were considered a morale booster and Christys' supported the war efforts within its family run company, effectively running it like an extended family. After the World Wars, men returning from Allied Forces were obliged to wear a hat for a certain time as part of their demob process, from six weeks to a few months; so hatting continued to thrive.


What is my hat size?

It's easy to get confused when trying to work out your hat size. However, with a few quick measurements, you can. All you need is a cloth measuring tape or a piece of string and a ruler. 
  1. Simply measure the circumference of your head in inches or centimeters, holding the tape or string snug, but not too tight, just above your ears - this is just about where your hat will sit.
  2. Use use a mirror and measure several times to ensure accuracy.
  3. Next, consult the chart below to determine your equivalent size.

CM 49cm 50cm 51cm 52cm 53cm 54cm 55cm 56cm 57cm 58cm 59cm 60cm 61cm 62cm 63cm 64cm 65cm
UK SIZE 6 6 ⅛ 6 ¼ 6 ⅜ 6 ½ 6 ⅝ 6 ¾ 6 ⅞ 7 7 ⅛ 7 ¼ 7 ⅜ 7 ½ 7 ⅝ 7 ¾ 7 ⅞ 8
US SIZE 6 ⅛ 6 ¼ 6 ⅜ 6 ½ 6 ⅝ 6 ¾ 6 ⅞ 7 7 ⅛ 7 ¼ 7 ¾ 7 ½ 7 ⅝ 7 ¾ 7 ⅞ 8 8 ⅛
INCHES 19.3 19.7 20.1 20.5 20.9 21.3 21.7 22 22.4 22.8 23.2 23.6 24 24.4 24.8 25.2 25.6
SIZE - - - - -   S S/M M M/L L   XL - - - -

Which Hat Suits Me?

IF THE HAT FITS WEAR IT! There is a hat style to suit every face. Now, as in centuries past (when everyone wore a hat), Christys’ extensive collection of felt trilbies, panamas or casual caps - contains at least one style and colour that will suit your face shape and skin tone. So what’s your style? It helps to know what shape your face is, and most likely it’s one of these six :–

Square Face Wide-Diamond Shape Heart Shaped Face Round Face Oval Face Long and Slender Face

Firstly, always consider crowns that align with the widest part of your face, irrespective of face shape. 
Then the general rule of thumb would be – 

Square FaceSquare:
 To balance a squarer face, hats that have a high crowns, either round or square, as with as a well curled or wide brim, will look good. A Christys’ KnightsbridgeKimberley or Preset panama would be perfect. Wear the hat flat or forward 

Wide-Diamond ShapeWide or Diamond: The wider forehead can be balanced perfectly with a great hat. A medium to fuller crown and profile brim will look good. Off the face cap styles, such as the Breton, will also work well. 

Heart Shaped FaceHeart-shaped face: As with the oval shaped face, most of our hats are well suited to work with the gentle curves and angles of this shape of face. A medium brim is perfect. 

Round FaceRound face: People with a round face tend to have a wider jaw which should be balanced when choosing a hat. Try to select a full crown hat, such as the Christys’ Knox or Henley trilbies with a crown at least as wide as your face. Choose a medium to narrow brim width. Why not try an irregular shaped brim/crown such as a Bridget? 

Oval FaceOval face: Most of our hats and caps will suit this style of face – so don’t hold back!.. 

Long and Slender FaceLong and Slender faces: The aim is not to add further height – so the lower, tapered crown such as a Christys’ Kent trilby is ideal. Select a medium straight brim. Many cap styles, such as Christys’ Spectator – with a strong peak, can look great.

How do I clean my hat?

All much-loved hats need a bit of TLC. Especially if they are being worn day in and day out, they will need proper maintenance to ensure a long life.

To rid a fur or wool hat of any lint or dirt it has accrued, use a soft bristled brush and steam, such as that from a kettle (be careful!). Using medium length strokes, go with the grain of hair (for fur hats) using a medium pressure and repeat until clean.

Most of Christys' Wool and fur hats are accompanied by a ribbon band and bow - these can get creased and the easiest way to rid any crease is, again, with a little steam.

I am going to the Royal Ascot next week, which hat would be suitable for this event?

As many of you know, Ascot has a rather prestigious dress code, that they pride themselves on monitoring closely. For gentlemen, it is a requirement to wear a traditional mourning suit and this is to be accessorised with either a black or grey Ascot Top hat - Take a look at our Formal Page for a selection!

For Ladies, wearing a hat is a 'should' not a must - however as many know, the showcasing of ladies hats can be as exciting as the race, so its encouraged!

Fascinators are no longer permitted nor are headpieces that do not have a base covering 4 inches (10cm), so please look in our ladies section for your race-day hat!

A gentleman’s hat was often treated much like a proper recommendation and introduction into a social circle. His character and manners would be judged according to the quality, the condition and the origins of the hat he was sporting at that crucial moment.

Is it rude to wear a hat indoors?


For men, yes. For women, no. Men have always removed it as a sign of respect to their host. If deemed to be in an indoor 'public' place such as lobbies, corridors or elevators hats would be kept on for the sake of personal hygiene

If a gentleman was in a public lift and a lady entered, he must take off his hat as a matter of courtesy and respect, but if he was riding with other gentlemen, this would not be necessary.


 

How many processes in making a Christys' hat

More than 190 separate processes combine to create quality Christys’ hats. With some 45 operations involved, many done by hand. The skills of the hat makers are developed over many years with craftspeople specialising in one specific operation to create precise bespoke craftsmanship.

Style definitions, history and interesting facts about hats

Top hats

The top hat was the status symbol of the 19th Century gentleman and flourished in the 1930’s when Fred Astaire, Gary Cooper, Marlene Dietrich and others bought it back into favour with new motion pictures. Christys’ continues to produce a fabulous range of top hats to the traditional methods.


Bowlers, Cokes and Derbys

Christys’ makes more than 6,000 bowlers a year, so a fur-felt bowler purchased in the UK today is likely to have been supplied by Christys’.


The Trilby and Fedora

The Trilby derives its name from a play based on George du Maurier’s 1894 novel Trilby, after such a style of hat was worn in the first London stage adaptation. Trilbys are extremely fashionable today, with more Trilbys sold in 2009 than in the whole of the previous decade.


The Panama

Christys’ & Co imports its Panama hat hoods directly from Ecuador in the rough coned shape. They are then shaped, blocked and finished by hand in the UK to the highest traditional standards.


Tweed caps

Tweed Flat caps, Sherlock hats and Deerstalkers have always been a popular part of the Christys’ range with classic Scottish fabrics and luxury cashmere of the highest quality used to create the many colours and design variations from which to choose.


Dressage and Equestrian hats

Christys’ & Co is renowned for its Equestrian hats and padded dressage hats which are an important part of the collection.


Military and Police hats and helmets

Everything from the cork and cloth dome shaped helmets to uniform caps is produced at the Christys’ factory in Oxfordshire under the C.W Headdress Ltd name. Most of the UK’s Police Force are wearing Christys’ handmade police helmets and caps.


Crown Collection

Christys’ Crown Collection is a fashion diffusion range, offering high fashion hats and inspired by the fashion and music scene in London and Los Angeles.

How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

ADDITIONAL SUPPORT

 

Refunds

Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund shipping charges.

Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.

Exchanges

Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. As part of the returns process, you will be directed to our website where you will be able to pay securely online. Please note that an item can be exchanged Only for the same style hat/cap ordered. If this item is not in stock, the customer can choose another item of similar value.

You can purchase postage ✉ by clicking here.

Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.

Distance Selling Regulations

Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Christys' at any time within the seven working days after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by email customer.service@christys-hats.com or post before the enquiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. Made to order or customised goods are exempt from this cancellation right. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.

Please note that this is not a full statement of your rights under the Distance Selling Regulations

We recommend that you send returns back to us Recorded Delivery or with a postage method that has a tracking number. We are not responsible for any packages which do not make it back to us & will not process the return until we receive it.

Once we receive your return, we will process the refund/exchange within 7 -10 working days.

Please mark packages:

 

Christy and Co Limited Internet

PRODUCT RETURN

Unit 7, Witan Park

Avenue 2 Station Lane

WitneyOX28 4FH

Oxfordshire

England

If you wish to exchange an item , please be aware that delivery charges will be applied for each subsequent delivery.

All delivery charges are non-refundable.

How do I contact you?
  Please click here for our company contact information.