Great British Hat Makers
Established Since 1773
Quality Craftsmanship
Worldwide Shipping
VAT
Ex Inc
BAG

Delivery & Returns

UK | EUROPE | WORLDWIDE | RETURNS/EXCHANGES

Extended Returns Policy

Items purchased online between 28th October 2019 and 20th December 2019, can be returned until the 31st January 2020. See Christmas Returns Policy under RETURNS below

UK Delivery

UK destinations include England, Scotland, Wales, Northern Ireland and Channel Islands. The delivery charge is calculated automatically on the billing page, once your delivery address is confirmed.

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 2 working days depending on demand and dispatch via a next working day service. Handmade product will take between 5-7 working to be made and packed, they are then dispatched via a next working day service. Orders placed over the weekend or public holidays may take longer to process.

Please note:
If you entered a mobile number at the time of order, you will receive real-time notification of your delivery. We cannot give instructions for the driver to leave your parcel in a secure place. We cannot be held responsible for any postage delays incurred by our chosen carriers.

Missing your order?

If ordering within the UK, please leave 2 working days after your order has been shipped before getting in touch. In the unlikely event that you haven’t received your order within 3 working days, then please contact us. Please include your order number in any correspondence.

Europe Delivery

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 2 working days depending on demand. Handmade product will take between 5-7 working to be made and packed. Orders placed over the weekend or public holidays may take longer to process.

European orders are dispatched by DPD, DHL or Royal Mail tracked service. Deliveries are made within 2–7 business days after your order has been dispatched.

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by our chosen carriers. Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Missing your order?

In the unlikely event that you haven’t received your order within 7 working days after your order was shipped, then please contact us. Please include your order number in any correspondence.

Worldwide Delivery

We now have the option for a fully tracked Express service, which has a transit time of 1-2 working days. Please select the “Express Worldwide” option at the checkout.

For standard delivery which may take up to 10 working days and does not have a fully tracked option please select “DPD Direct” at the checkout.

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 2 working days depending on demand. Orders placed over the weekend or public holidays may take longer to process.

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by our chosen carriers. Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Missing your order?

In the unlikely event that you haven’t received your order within 10 working days after your order was shipped, then please contact us.. Please include your order number in any correspondence.

RETURNS

We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided items are returned to Christys within 30 days of receipt and meet the requirements below. We regret that we are unable to offer refunds on products that are customised/personalised except for size exchanges. This policy does not affect your statutory rights. All products purchased online must be returned to the address stated below. At this time, we cannot accept returns of goods purchased online in our stores.

All returns must be in perfect condition complete with their original labels still attached. We are unable to offer any exchanges or refunds on items that have been worn, marked, damaged or items that are not in their undamaged original packaging. Items will be returned at your own cost.
** ALL items returned are inspected by quality manager and tested to ensure items have not been worn, damaged and returned as per our guidelines. **

Returning Faulty Items

In the unlikely event that the product is deemed faulty we can offer a collection service within the UK, please contact us to discuss before sending the item back.  Unfortunately if you are outside of the UK we are unable to arrange collection. The cost of returning the items will depend on your location however as a guide, from the USA, a standard parcel containing 1 hat based on previous experience can cost between $23.95 & $25 via USPS.

Be sure to keep proof of postage with snapshot of package with postage attached if possible just in case of lost during transit

If we ask you to return your faulty item(s), please ensure the cost of returning the product(s) is no more than 20% of the cost of the product itself (inc VAT where applicable) as we will not be able to refund excessive carriage charges.

Extended Christmas Returns Procedure

The following conditions below apply:
  • - The item(s) must be in re-saleable condition & with proof of purchase.
  • - The item(s) must reach us no later than 31st January 2020.
  • - Any item(s) received outside our standard 30 days return policy window but before 31st January 2020, will receive a refund excluding shipping charges.
  • - Exchanges cannot be given if the item has been worn.

Returns Procedure

  • Add a note on the enclosed Packing Slip or a new sheet of paper with your request and reason(s) for return
  • If returning for an Exchange, please state the new size/colour you require
  • Send the parcel back to us
  • Your request will be processed with 10 working days of receipt
  • We will notify you via email when your item has been processed.

Address for Returns

  • Christy & Co Limited Internet
  • PRODUCT RETURN #(Write Order Number Here)
  • Unit 7, Witan Park
  • Avenue 2, Station Lane
  • Witney, Oxon
  • OX28 4FH
  • United Kingdom

Failure to add the Order number could delay your return being processed. For returns outside the UK, it is very important to note on the customs slip that the box is a "Product Return" otherwise Royal Mail will intercept the box and we will have to request additional funds from the sender to retrieve the hats from them. We recommend that you send returns by tracked or by similar traceable postage service, as we cannot accept responsibility for goods lost in transit.

Refunds

Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund express shipping charges. Only standard shipping charges will be refunded. So, if you opted for an express shipping method when you placed your order, only the standard shipping amount will be refunded. Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.

Exchanges

Please note that an item can be exchanged only for size or colour changes, the replacement item must be the sae style originally ordered. If this item is not in stock, you can choose another item of similar value. Once we have received back your item(s) for exchange please allow up to 10 working days for processing.

Distance Selling Regulations

Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Christys' at any time within the seven working days after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing via Contact Us page or post before the end of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. Made to order or customised goods are exempt from this cancellation right. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.

We recommend that you send returns back to us Recorded Delivery or with a postage method that has a tracking number. We are not responsible for any packages which do not make it back to us & will not process the return until we receive it. Once we receive your return, we will process the refund/exchange within 10 working days.

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