Shipping policy

UK  |  EUROPE  |  WORLDWIDE  |  RETURNS/EXCHANGES

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 1-2 working days depending on demand. Handmade products will take 7 working days to be made and packed. Orders placed over the weekend or on public holidays will be processed on the next working day.

UK Delivery

UK destinations, which include England, Scotland, Wales, Northern Ireland and Channel Islands, qualify for Free shipping, via a next working day service.

Please note:
If you entered a mobile number at the time of order, you will receive a real-time notification of your delivery. We cannot give instructions for the driver to leave your parcel in a secure place. We cannot be held responsible for any postage delays incurred by our chosen carriers.

Missing your order?

If ordering within the UK, please leave 2 working days after your order has been shipped before getting in touch. In the unlikely event that you haven’t received your order within 3 working days, then please contact us. Please include your order number in any correspondence.

Europe Delivery

European orders are dispatched by DHL Economy tracked service. Deliveries to most European destinations are typically made within 3-4 business days after your order has been dispatched.

European orders exceeding £150/180EUR in value qualify for Free shipping, otherwise delivery charges are calculated automatically on the billing page once your delivery address is confirmed.

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.

Please be aware that delays can occur in customs and these delays are outside of our control, your order may be susceptible to additional customs fees. Custom fees vary depending on the country and will be charged upon reaching the destination country.

Please note:
If you refuse to pay the fees your order will come back to us and we will deduct the cost of shipping when refunding.

Missing your order?

In the unlikely event that you haven’t received your order within 7 working days after your order was shipped, then please contact us. Please include your order number in any correspondence.

Worldwide Delivery

Worldwide (excluding Europe) orders are dispatched by DHL Express tracked service. Deliveries to most destinations are typically made within 2-3 business days after your order has been dispatched.

Orders shipped to the USA exceeding £150/USD$195 in value qualify for Free shipping, otherwise delivery charges are calculated automatically on the billing page, once your delivery address is confirmed.

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. (USA orders under $800 are not subject to Duty)

Please be aware that delays can occur in customs and these delays are outside of our control, your order may be susceptible to additional customs fees. Custom fees vary depending on the country and will be charged upon reaching the destination country.

Please note:
If you refuse to pay the fees your order will come back to us and we will deduct the cost of shipping when refunding.

Missing your order?

In the unlikely event that you haven’t received your order within 10 working days after your order was shipped, then please contact us. Please include your order number in any correspondence.