Great British Hat Makers
Established Since 1773
Quality Craftsmanship
Worldwide Shipping
VAT
Ex Inc
BAG

Delivery & Returns

UK Delivery

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 1–3 working days depending on demand. However, most times orders are processed within 1 working day and dispatched via a next working day service. Handmade product will take between 5-7 working to be made and will be dispatched once packed via a next working day service. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process.
UK orders are dispatched by DPD or DHL on a next working day service. You should receive your order within 1–2 working days after it has been dispatched from our factory.

Please note:
If you are not in to accept delivery of your parcel, Royal Mail/DPD/DHL should leave a card. We cannot give instructions for the driver to leave your parcel in a secure place. If you entered a mobile number at the time of order, you will receive real-time notification of your delivery. The delivery charge is calculated automatically on the billing page, once your delivery address is confirmed. UK destinations include England, Scotland, Wales, Northern Ireland and Channel Islands. We cannot be held responsible for any postage delays incurred by our chosen carriers.

Missing your order?

If ordering within the UK, please leave 2 working days after your order has been shipped before getting in touch. In the unlikely event that you haven’t received your order within 3 working days, then please contact us. Please include your order number in any correspondence.

Europe Delivery

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 1–3 working days depending on demand. However, most times orders are processed within 1 working day. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. European orders are dispatched by DPD, DHL or Royal Mail tracked service. Deliveries are made within 2–7 business days after your order has been dispatched.

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by Royal Mail. Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Missing your order?

In the unlikely event that you haven’t received your order within 7 working days after your order was shipped, then please contact us. Please include your order number in any correspondence.

Worldwide Delivery

USA & CANADA Delivery:
We now dispatch orders of £175 and over via DHL Express service which has a transit time of 1–2 days with full tracking. This means faster time receiving your parcel after it has left the UK. Plus hassle free returns.

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 1–2 working days depending on demand. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. Worldwide orders are dispatched by Royal Mail International Signed For service, which requires a signature upon receipt. Deliveries are made within 4-7 business days after your order has been dispatched.

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by Royal Mail. Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Missing your order?

In the unlikely event that you haven’t received your order within 10 working days after your order was shipped, then please contact us. Please include your order number in any correspondence.

If you have any questions about the goods you wish to order or you cannot see the colour or size you require, please contact us. We endeavour to reply within 72 hours, Monday to Friday. Please call for faster feedback.

RETURNS

We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided items are returned to Christys' within 30 days of receipt and meet the requirements below. We regret that we are unable to offer refunds on products that are customised/personalised except for size exchanges. This policy does not affect your statutory rights. All products purchased online must be returned to address stated below. At this time, we cannot accept returns of goods purchased online in our London stores.

All returns must be in perfect condition complete with their original labels still attached. We are unable to offer any exchanges or refunds on items that have been worn, marked, damaged or items that are not in their undamaged original packaging. Items will be returned at your own cost.
** ALL items returned are inspected by quality manager and tested to ensure items have not been worn,damaged and returned as per our guidelines. **

Returning Faulty Items: In the unlikely event that the product is deemed faulty, within the UK, we can offer a collection service. However, if you are outside of the UK we are unable to collect. Please contact us to discuss before sending item back.
If we ask you to return your faulty item(s), please ensure the cost of returning the product(s) is no more than 20% of the cost of the product itself (inc VAT where applicable) as we will not be able to refund excessive carriage charges.

COST - Returning from within the UK: A standard parcel with 1 hat classed as "small parcel" should cost approx £3.95 / £4.45 via Royal Mail Signed For® 2nd Class /1st Class service respectively. A cap in the package sent out should between £2.75 ~ £2.97 on similar services (treated as large letter)
COST - Returning from outside UK: This will depend on your destination. From USA for example, a standard parcel with 1 hat, based on previous customers return can cost between $23.95 & $25 via USPS.
Be sure to keep proof of postage with snapshot of package with postage attached if possible just in case of lost during transit


Returns Procedure

  • Add a note on the enclosed Packing Slip or a new sheet of paper with your request and reason(s) for return
  • Send the parcel back to us
  • Your request will be processed with 10 working days of receipt
  • We will notify you via email when your item has been processed.

Address for Returns

  • Christy & Co Limited Internet
  • PRODUCT RETURN #(Write Order Number Here)
  • Unit 7, Witan Park
  • Avenue 2, Station Lane
  • Witney, Oxon
  • OX28 4FH
  • United Kingdom

Failure to add the Order number could delay your return being processed. For returns outside the UK, it is very important to note on the customs slip that the box is a "Product Return" otherwise Royal Mail will intercept the box and we will have to request additional funds from the sender to retrieve the hats from them. We recommend that you send returns by tracked or by similar traceable postage service, as we cannot accept responsibility for goods lost in transit. Also,

In the unlikely event your item is damaged or incorrect we will replace or refund the item. Except in the case of damaged, faulty or mis-described goods, customers are obliged to meet all expenses of returning goods. Please ensure the cost of returning the product is no more than 20% of the cost of the product itself (inc VAT where applicable) as we will not be able to refund excessive carriage charges if your item is deemed faulty. Once we have received your item(s) for exchange or refund please allow up to 10 working days for processing.

Refunds & Exchanges

Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund express shipping charges. Only standard shipping charges will be refunded. So, if you opted for an express shipping method when you placed your order, only the standard shipping amount will be refunded. Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.

Exchanges

Please note that an item can be exchanged Only for the same style hat/cap ordered. If this item is not in stock, you can choose another item of similar value. Once we have received back your item(s) for exchange please allow up to 10 working days for processing.

Exchange Procedure

  • Add a note on the enclosed Packing Slip or a new sheet of paper with your request and reason(s) for return
  • If returning for an Exchange, please state the new size/colour you require
  • Send the parcel back to us
  • Your request will be processed with 10 working days of receipt
  • We will notify you via email when your item has been processed.

Address for Exchanges

  • Christy & Co Limited Internet
  • PRODUCT RETURN #(Write Order Number Here)
  • Unit 7, Witan Park
  • Avenue 2, Station Lane
  • Witney, Oxon
  • OX28 4FH
  • United Kingdom

Distance Selling Regulations

Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Christys' at any time within the seven working days after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by email e-mail us via Contact Us page or post before the enquiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. Made to order or customised goods are exempt from this cancellation right. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.

We recommend that you send returns back to us Recorded Delivery or with a postage method that has a tracking number. We are not responsible for any packages which do not make it back to us & will not process the return until we receive it. Once we receive your return, we will process the refund/exchange within 10 working days.

PRIVACY PREFERENCES

We use cookies to enhance your user experience and improve the quality of our site by delivering personalised advertising and content relevant to you. By clicking the "I Agree" button, you consent for us to set cookies.